Australian Consulate-General
Shanghai, China



Visa Office, Australian Consulate-General, Shanghai





About the Department of Home Affairs (HA)


HA is responsible for a diverse portfolio including managing migration, humanitarian and citizenship policy and programmes. It works to keep Australia secure through border management and facilitates travellers to enter Australia on a temporary or permanent basis. HA strives to make fair and reasonable decisions for people entering Australia, ensuring compliance with Australia’s immigration laws and integrity in decision-making.


About HA in Shanghai (Visa Office)


The Visa Office in Shanghai is one of the Department’s largest visa processing offices. It processes applications from Chinese citizens and others residing in China for the purposes of short term travel to Australia for tourism or business. The office is staffed by a number of officers posted to Shanghai by HA, a small number of expatriate locally engaged staff, and a majority of locally engaged Chinese national staff.


About the position


Applicants must be Australian citizens. The successful candidate will be responsible for their own transfer and ongoing costs associated with working in China. If necessary, the Consulate can provide a letter to assist in obtaining an appropriate work visa for China. An order of merit may also be established to fill any other short or long-term vacancies that may arise in the next twelve months.


Staff engaged by the Australian Consulate General, Shanghai to work in the visa office will be offered a package of employment conditions that includes:

  • Flexible working hours within a given bandwidth and core hours; Flex leave to be agreed to by the staff’s supervisor;
  • Paid overtime; when there is an operational requirement, overtime will be offered to staff;
  • Up to Fourteen paid public holidays a year that will include a mix of Chinese and Australian public holidays;
  • An entitlement of Twenty (20) working days’ annual leave per year accrued on a credit basis;
  • Fifteen (15) days’ personal and carer’s leave credited annually; and
  • Staff may benefit from annual salary increments and/or a performance bonus depending on achieved performance ratings.


The basic salary for a level 4 position will be RMB 148,459 per annum plus an annual allowance of approximately RMB 46,020 (for an Australian Tax Resident) or RMB 60,132 (for a Non - Australian Tax Resident). In considering this position, applicants should make themselves aware of Australian taxation arrangements for Australian citizens working overseas.


Applicants should also be aware that calculations of overtime or employer superannuation contributions are based on the basic salary. The Consulate pays 9.5% employer’s superannuation contributions for Australians who are deemed residents for tax purposes.

A duty statement and selection criteria for the position are attached.


Duty Statement - Delegated Decision Maker/Integrity Officer (Level 4)


The Delegated Decision Maker/Integrity Officer is responsible for identifying, analysing and reporting on border protection issues and updating systems supporting the processing of a wide range of visa caseloads. The Officer, while working with limited supervision, will also to provide timely, lawful, quality decisions on a range of visa applications within set service standards in a high tempo operating environment.


The key responsibilities include but are not limited to:


  • provide a high level of support to the Australian-based staff and the Senior Expatriate locally engaged integrity officer.  This includes promoting a good understanding of Australian government and community expectations within the office, mentoring other locally engaged staff as required, undertaking quality assurance tasks and flexibly taking on roles that, for a range of business reasons, might be best implemented by an Expatriate staff member
  • follow administrative and lawful procedures, apply legislation and undertake research drawing on databases appropriately to make determinations on permanent and temporary visa applications and on visa cancellations as necessary
  • conduct research and policy interpretation to manage ambiguities and provide sound advice and support to Chinese colleagues on more complex cases
  • prepare client correspondence; high quality decision records; and reports
  • draft and coordinate dissemination of fraud profiles and integrity alerts to staff to assist them in risk managing visa decisions
  • provide quality advice and service to clients in a culturally diverse environment
  • interview applicants and agents of concern identified through the visa application processes
  • assist in the provision of training to operations staff and other government and non-government stakeholders
  • conduct investigative interviews and undertake compliance-related site visits as required
  • maintain and update online databases as required
  • contribute to continuous improvement and the implementation of change in the workplace


Selection Criteria

  1. Ability to plan, organise and perform work effectively to meet business/programme goals within set deadlines.
  2. Ability to foster a positive team work ethic and attitude, work collaboratively with colleagues in a team environment and provide team supervision and leadership as required.
  3. Highly developed oral and written communication skills, with a sound ability to prepare complex and sensitive correspondence and/or reports as well as an ability to deal with clients and stakeholders in a courteous and professional manner.
  4. Ability to make appropriate, lawful and effective decisions in a legislative framework in accordance with policy directions.
  5. Ability to undertake the identification and analysis of data and to report findings using computerised systems and multiple data sources.


Highly Desirable

  1. Well-developed MS Access and MS Excel skills
  2. Chinese Language skills


Your application, written in English, must include:

  • A statement of claims for the position separately addressing each of the selection criteria (2 pages maximum);
  • Curriculum vitae (maximum 2 pages); and
  • Contact details for two work-related referees.

Applications that do not address the selection criteria will not be considered.

Applications should be sent to:


Please note that applications submitted via e-mail should be in either Word or PDF format. Please note that only applicants short-listed for interview will receive a reply.  If you have not received any communication from the Visa Office within four weeks after the closing date of applications, please consider your application unsuccessful.


For enquiries, please contact the Senior Migration Officer, Kylie Vandervlist at


Closing date for applications is 09.00am, Monday 19 March 2018. Late applications will not be accepted.