About the Department of Immigration and Border Protection (DIBP)
DIBP is responsible for a diverse portfolio including managing migration, humanitarian and citizenship policy and programmes. It works to keep Australia secure through border management and facilitates travellers to enter Australia on a temporary or permanent basis. DIBP strives to make fair and reasonable decisions for people entering Australia, ensuring compliance with Australia’s immigration laws and integrity in decision-making.
About DIBP in Shanghai
The DIBP Office in Shanghai is one of the Department’s largest visa processing offices. It processes applications from Chinese citizens and others residing in China for the purposes of short term travel to Australia for tourism or business. The office also processes Permanent Migration applications under Partner and Child categories and Citizenship by Descent applications.
The office is staffed by a number of officers posted to Shanghai by DIBP, a small number of expatriate locally engaged staff, and a majority of locally engaged Chinese national staff.
About the position
The position of the Visa Processing Officer is located within the Immigration and Border Protection (DIBP) section of the Australian Consulate-General Shanghai. Applicants must be Chinese citizens.
Staff engaged by the Australian Consulate General, Shanghai to work within DIBP will be offered a package of employment conditions that includes:
- Flexible working hours within a given bandwidth and core hours;
- Flexible leave to be agreed to by the staff’s supervisor;
- Paid overtime (when there is an operational requirement);
- Up to fourteen (14) paid public holidays a year that will include a mix of Chinese and Australian public holidays;
- Twenty (20) days of annual leave per year, credited monthly; and
- Fifteen (15) days of personal and carer’s leave credited annually.
Staff may benefit from annual salary increments and/or a performance bonus depending on achieved performance ratings.
The basic salary for the local engaged level 3 position will be RMB 109,552 per annum (including a thirteen-month pay). Calculations of overtime are based on the basic salary.
The key responsibilities of the Visa Processing Officer (LE3) include:
- Assess and decide temporary visa applications. Make fair, lawful and timely decisions on routine cases and recommendations on more complex cases.
- Provide high levels of client service, including in more complex client situations.
- Interview clients and request information in-person, by telephone and in writing. Record written outcomes clearly and concisely in English.
- Conduct inquiries on cases that have been referred from operational areas, analyse outcomes and record findings clearly and accurately in English.
- Liaise with and respond to clients and their representatives on routine and more complex enquiries.
- Prepare correspondence, including emails and letters.
- Manage and organise high volume caseloads with limited supervision.
- Provide specialist advice to other areas of the office.
- Understand and apply complex migration legislation and policy.
- Undertake a range of administrative duties.
- Liaise with a range of stakeholders and service providers.
- Strong interpersonal and communication skills, and demonstrated ability to deliver a high standard of client service.
- Good written and oral English language skills.
- Demonstrated ability to manage and organise work, and to deliver outcomes in the context of high volume caseloads with short timeframes and competing priorities.
- Demonstrated sound judgement.
- Ability to work as an effective team member, including building productive working relationships and contributing to ongoing business improvement.
- High levels of personal integrity and adherence to the Code of Conduct
Your application, written in English, must include:
- a statement of claims for the position separately addressing each of the selection criteria (2 pages maximum);
- curriculum vitae (maximum 2 pages);
- contact details for two work-related referees.
Applications that do not address the selection criteria will not be considered.
Applications should be sent to:
Please note that applications submitted via e-mail should be in either Word or PDF format. Please note that only applicants short-listed for interview will receive a reply. If you have not received any communication from the Visa Office within four weeks after the closing date of applications, please consider your application unsuccessful.
Closing date for applications is 17:00 (5pm), 17 October 2017. Late applications will not be accepted.