Australian Consulate-General
Shanghai, China

Consular and Passport Officer (Level 4)





The Department of Foreign Affairs and Trade (DFAT) section of the Australian Consulate-General Shanghai has a vacancy for a locally-engaged staff member to fill the following position:

Consular and Passport Officer position (Level 4)


This position is for an initial 12-month contract period.

The duty statement and selection criteria are attached. Your application, written in English, must include:

  • a statement of claims for the position separately addressing each of the selection criteria (three pages maximum)
  • curriculum vitae; and

contact details of two work-related referees


Applications that do not address the selection criteria will not be considered.

Only applications from Chinese and Australian nationals will be considered for this position.

The basic salary for the level 4 position will be RMB 148,459 per annum. Australian citizens will be paid an additional annual allowance of approximately RMB 46,020 (for an Australian Tax Resident) or RMB 60,132 (for a Non - Australian Tax Resident). In considering this position, applicants should make themselves aware of Australian taxation arrangements for Australian citizens working overseas.

Applications and enquiries:

Applications must be sent to

All enquiries must be directed to Ms Teresa Dai ( or +86 21 2215 5262).


Closing date for applications is

9am Monday 26 March 2018


About the position

The Consular & Passport Officer will provide a range of consular and passport services and advice to Australian citizens living and travelling in Shanghai in accordance with the consular charter and Australian governmental guidelines.


The key responsibilities of the position include, but are not limited to:

  • Provide a range of passport services, including client interviews to Australian citizens in accordance with the Australian Passports Act (policies available at
  • Provide a range of consular services advising and assisting Australian citizens in accordance with the Australian Government’s Consular Charter (available at
  • Provide timely advice and reporting on consular and passport cases, including the drafting of correspondence.
  • Provide a range of notarial acts and services (further details available at
  • Maintain consular and passport statistics.
  • Liaise with local authorities, including emergency services organisations, in relation to consular and/or passport matters.
  • Operate consular and passports related databases and filing systems.
  • Prepare and maintain English language consular records, the Consulate’s consular knowledge database and the Crisis Action Plan.
  • Provide reception services, including responding to queries from the public.
  • Cashier duties.
  • Other duties as directed.


Selection Criteria

We will be judging applications against the selection criteria. Please submit a two page statement addressing the following criteria:

  • Ability to liaise, negotiate and consult with a wide range of internal and external stakeholders, including local authorities and service providers.
  • Ability to effectively respond to and manage distressed individuals and/or situations with tact and compassion.
  • Fluent English and Mandarin language skills.
  • Demonstrated ability to take initiative, recognise opportunities for improvement, and implement change.
  • Strong interpersonal and communications skills to work well in a team.
  • Experience in correctly handling the receipt of money and accountable documents.


The selection process may include a bilingual (English and Mandarin) written test and interview.

Knowledge or experience with the Chinese legal system is an advantage but not essential.

You may find the following guide helpful in addressing the selection criteria: