For emergency passport or consular support, please contact the numbers below.
If you are an Australian citizen in Wuhan City or Hubei Province, you can register your location and your family situation by contacting the Department of Foreign Affairs and Trade using the details below:
+61 2 6261 3305 from overseas
1300 555 135 (within Australia)
+61 421 269 080 using SMS
Appointments for passport and notarial services
Appointments are required for all passport and notarial services and must be booked via acgsh.setmore.com.
Passport appointments are available Monday to Friday. Each passport applicant requires a separate appointment. Families will require separate appointments for each adult/child applicant.
Appointments are not required for passport collection or for emergency consular/passport services.
Notarial services appointments are available Tuesday to Thursday afternoons.
Please book your appointment as early as possible.
Travel Advice for China
Visit the Australian Government's Smartraveller website for up-to-date travel advice for China.
You can subscribe to one or more countries or to our official bulletins for information including voting, large sporting events, or widespread health or security issues. We encourage you to subscribe to this service as soon as you are thinking about holidaying, working, studying or living overseas.
Australian Visa and Citizenship Applications
Online Visa and Citizenship applications do not require certified copies.
Visa and Citizenship applications submitted in China and on paper can have copies of documents certified by Chinese citizens whose occupation is listed here.
Visa and Citizenship applications submitted outside Australia do not need statutory declarations to be witnessed at an Australian Embassy or Consulate. If your visa/citizenship application requires a witnessed declaration/form, please read the witnessing instructions on the declaration/form. The Department of Home Affairs (HA) can generally accept statements witnessed according to the legal practices of the country in which you make the statement.
The Department of Home Affairs (HA) are trialling a Digital Assistant to answer your visa and citizenship questions. The Digital Assistant will make it easier and faster for you to find what you need on their website. You can access the Digital Assistant from the Digital Assistant tab on the bottom right hand side of the screen on most Immigration and Citizenship pages.
Applying for an Australian Passport
Shanghai Consulate specific passport information – including proof of address requirements for applicants/parents.
Passport appointments are available Monday to Friday, please make your booking at acgsh.setmore.com.
It will take more than four weeks from the day you successfully finalise your application until your passport is ready for collection.
You must bring identification containing both your signature and photograph (ie your passport) so we can verify your identity and signature on any documents you sign.
Bring clear instructions from your lawyer detailing exactly which pages must be witnessed by the Consulate.
General notarial services information (including witness of signature, affidavit, certified copies, CNI, authentication).
Notarial appointments are available Tuesday to Thursday afternoons and should be booked more than two weeks in advance using acgsh.setmore.com.
Alternative Shanghai notarial service providers can be found here.
Consulate Public Holidays
|Monday||27 January 2020||Chinese New Year|
|Tuesday||28 January 2020||Chinese New Year|
|Wednesday||29 January 2020||Chinese New Year|
|Friday||10 April 2020||Good Friday|
|Monday||13 April 2020||Easter Monday|
|Friday||1 May 2020||Labour Day|
|Thursday||25 June 2020||Dragon Boat Festival|
|Thursday||1 October 2020||Chinese National Day|
|Friday||2 October 2020||Chinese National Day|
|Monday||5 October 2020||Chinese National Day|
|Thursday||24 December 2020||Christmas Eve|
|Friday||25 December 2020||Christmas Day|
|Monday||28 December 2020||Additional Day|
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