Passport Services

Appointments

Passport appointments are available from 09:30am to 3:30pm on Mondays and from 09:30am to 11:30am on Tuesdays to Friday (excluding Consulate public holidays)

• Appointments are required for all passport services, including:
  • Child passport;
  • Adult passport (renewal); and
  • Adult passport (applying for first passport or not able to use the simplified renewal form)
• If you have an unexpected urgent need to travel, you can apply for an emergency passport. Contact us to get advice on the documents you need. See Emergency passports for further information.
• For information on adult and child passport applications, visit the Australian Passport Office website.

Booking Policy

• Each passport applicant requires a separate appointment. Families (2 applications or more) are required to book the ‘Group/Family Passports’ appointment type.
• Bookings can be made 4 weeks in advance.
• Please do not to book more than one appointment for same application. Customers who book multiple appointments for same application will have their appointments cancelled.
• Your appointment will be cancelled if you arrive more than 15 minutes past your appointment time. You will need to make a new booking.
• You will receive an appointment confirmation email when you successfully book an appointment.
  • A cancellation/modification link will be attached to that email notification.
  • If you have to cancel or reschedule your appointment, please refer to the instructions in your email notification.

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Fees

• The level of passport fees is set under the Australian Passports Act. Fees are reviewed every month due to exchange rates.
• Passport applications lodged overseas incur a surcharge.
• All fees can be paid with EFTPOS (Chinese bank card and most international credit cards), Ali Pay and WeChat Pay. We cannot accept cash, cheques, or American Express cards which do not have UnionPay.
• For the latest fees, please see: Passport Fees

Processing Time

• You should allow a minimum of 6 weeks to receive a passport.
• Processing time is defined from the date your application is finalised. Further delays can occur if we cannot contact your guarantors, or both parents (for child applications).
• Priority processing is only available for passports applications lodged in Australia.
• For more information, please see: How long it takes to get a passport | Australian Passport Office

Passport Photos

Many countries, including Australia, use biometric technology to match your face against the image on your passport. Your photo needs to meet these guidelines so the biometric technology will work.

We recommend using a professional passport photo provider and to check the Australian Passport Office passport photo guidelines. If your photo does not meet requirements, it may be rejected and delay the processing of your passport.

Guarantors

See Step 6 for information on who can be a guarantor on a:

• Child passport
• Adult passport

Passport letter (formerly Same holder letter)

From 17 November 2023, the Australian Consulate will no longer issue a "Same Holder Letter", the service is replaced by the Australian Consulate's issuance of a passport letter.

To obtain a passport letter and stamp, please come in person between 0930 -1130 on a business day (service may be unavailable under exceptional circumstance). See Passport Letter Sample.

Privacy policy

The Department of Foreign Affairs and Trade (DFAT) uses third-party software (Setmore) to manage the Consulate-General's appointments.  Your personal information (including your name and contact details) will be collected by DFAT via Setmore to book your appointment and for related purposes.  By proceeding with this booking, you are consenting to the collection of this information by Setmore on DFAT's behalf for these purposes.  If this information is not collected, DFAT's ability to arrange your appointment will be limited.  Your personal information will be handled by Setmore in accordance with Setmore's Privacy Policy, and by DFAT in accordance with DFAT's Privacy Policy.